Connect
Map the required feeds, store structure, identities and definitions into the operating platform.
What we build
One platform for dealership decisions.
Vespoke connects records, rules, actions and outcomes across sales, service, F&I, inventory, accounting and customer work.
Model the dealership, not its vendor systems.
Customers, vehicles, deals, repair orders, inventory, expenses and outcomes stay connected while each source system keeps doing its job.
FoundationThe dealership operating model
The dealer's records, definitions, permissions and approved actions in one environment the dealership controls.
Products 01-05
Intelligence
Plain-English answers, dealership performance, ranked opportunities, expense evidence and market decisions.
Explore the products → Products 06-08Fixed Ops
VIP benefit decisions, recall campaigns and live service-lane appraisals.
Explore the products → Products 09-10Activation
Permission-checked customer audiences and traceable one-to-one direct mail.
Explore the products → Products 11-12Customer-facing
Booking, offers, trade-in tools and campaign pages that return structured records to the CRM.
Explore the products → Products 13-14Autonomous
Scheduled operating emails and policy-scoped dealership tools for approved AI.
Explore the products →Detect. Explain. Act. Learn.
01
Detect the change
Find the store, department, customer segment or expense moving away from plan or its own history.
02Explain the driver
Trace the signal to the approved records and dealership definition behind it.
03Act with control
Give the right person or governed AI the context, permission and approved next action.
04Learn from the result
Keep the disposition and outcome with the record so the next decision starts with what happened.
Start with one decision. Reuse what works.
Configure
Apply the dealership's access, consent, cadence, exception and outcome rules.
Operate
Run the product against live work, review the results and reuse the same foundation for the next decision.
Commercial modelMonth-to-month. Quarterly review.
What staysCode, operating platform, data, and documentation.
What does not changeUseful vendors keep doing their jobs.
Ownership and security
The practical questions, answered plainly.
Data access, ownership, security and handoff are part of the system design from the start.
Dealer obligations vary. Security work is scoped with the dealer's qualified team.
What does the dealer own?
The dealer keeps its data, operating-platform code, business definitions, and build documentation. Ownership is written into the engagement.
Does this replace the DMS or CRM?
No. Those systems keep doing the jobs they do well. The operating platform connects them, reconciles outcomes and fills the workflows between them.
Where does the data live?
In a dealer-controlled cloud account and environment whenever the engagement permits. Access, retention, and handoff are defined before production data moves.
How is production access handled?
Use approved APIs or controlled feeds, least-privilege roles, multifactor authentication, encryption, and logged access. The exact controls follow the dealer's information-security program and risk assessment.
How long until the first product is useful?
A working product can be configured in the first month when its source feeds and access are ready. Vendor approvals and data quality determine the exact date.
What happens when the engagement ends?
The dealer keeps the asset. Vespoke documents the sources, definitions, jobs, and handoff path so the work does not become an orphaned tool.
Is Vespoke a compliance or legal provider?
No. Vespoke builds to support the dealer's controls; the dealer's qualified security, privacy, and legal advisors retain those responsibilities.
Bring one decision you see too late.
We will trace the records, settle the rule, identify who acts and show the closest working product.
Book a working session